Our Role as an Aggregator
Please note that CodeSphere IT Store is a platform for independent Sub-Merchants. The return and refund policies are set by each individual Sub-Merchant. CodeSphere IT Store facilitates the process, but the final decision rests with the Sub-Merchant who sold you the item.

Our Sub-Merchants:

  • HoverX Drones
  • iCore Planet
  • StrideLab Shoes
  • AutoShift Rentals
  • CamShield CCTV
  • FrostAir Cooling
  • NestCraft Furniture
  • CrystalView Screens
  • Chef Sphere
  • SwiftConnect Mobiles

General Return Process

  1. Contact the Sub-Merchant First: If you wish to return an item, you must first contact the Sub-Merchant directly. You can find their contact information in your order confirmation email or in your “Order History” on CodeSphere IT Store.
  2. Return Policy Period: Each Sub-Merchant has their own return window (e.g., 7, 14, or 30 days from delivery). Please check the specific policy on the product page.
  3. Condition of Item: Items must typically be unused, in their original packaging, and with all tags attached.
  4. Return Shipping: The cost and responsibility for return shipping may vary by Sub-Merchant. Some may provide a prepaid label, while others may require you to cover the cost.

Refunds

  • Once the Sub-Merchant (e.g., StrideLab Shoes or CrystalView Screens) receives and inspects the returned item, they will initiate the refund.
  • Refunds will be credited to the original method of payment.
  • The time it takes for the refund to appear in your account depends on your bank or card issuer’s processing time.

Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons (e.g., personalized products, software licenses, intimate apparel, perishable goods from Chef Sphere). These will be clearly marked on the product page. Special terms may apply to services like AutoShift Rentals.

Damaged or Defective Items
If you receive a damaged or defective product (e.g., a CCTV from CamShield or a mobile from SwiftConnect Mobiles), please contact the Sub-Merchant within 48 hours of delivery with photographic evidence. They will arrange for a replacement or refund.

How CodeSphere IT Store Can Help
If you are unable to resolve an issue directly with a Sub-Merchant, please contact our customer support team at [Your Support Email]. We will act as a mediator to help find a resolution.